Kookmeyer Institute

Hand on heart I can honestly say I’m not one for train wrecks – in fact I turn away when cringe TV comes on – but I can’t resist this lesson in how not to do Facebook, courtesy of Waiwera Water. Check out the response from the company when an unsuspecting (?) customer raises doubts about the quality of its bottled water. On top of this, many of the posts elsewhere seem little more than brand boasting, a tactic that hardly lends itself to genuine two-way dialogue with followers. Does anyone else feel there are way too many brands on Facebook and Twitter for no great reason, or am I the only one? (I’m thinking brands that represent low involvement purchases in particular.)