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Delivery Information

DELIVERY INFORMATION

 

Shipping Fees

 

Free Shipping on Order $69+.

 

 

Delivery Time

 

Kookins aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary.

 

 

Processing Time: Normally 5-9 Business Days.

Shipping Time (Expedited): Normally 3-10 Business Days.

Receiving Time = Processing Time + Shipping Time (Expedited).

Processing Time: The estimated time it takes to process your order.

Shipping Time (Expedited): The estimated time it takes to deliver your order, when you choose expedited shipping method.

 

 

Our clothes processing time is about 3-7 days and the shipping time is about 3-5 days. But if you are hurry, you’d better contact our customer service to see whether the order can be accelerated. We take care every customer’s order.

 

 

Please note that there might be slight changes in the delivery promise during peak period.

 

 

In addition, certain uncontrollable factors may affect shipment, such as bad weather, natural disasters, political instabilities, and so on. Please be patient and we will deliver the goods to you as soon as possible.

 

 

Order Tracking

 

As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

 

 

If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.

 

 

Missed Delivery

 

Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!

 

 

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.